Terms and Conditions
We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us by clicking on our "Contact Us" page.
Shipping
* We no longer ship to Guam or Puerto Rico. Any orders placed which ship to these locations will be cancelled and refunded.
* USPS Priority shipping option does not reflect actual shipping time. For example, USPS Priority Mail
Making a Purchase
Making a purchase could not be easier. Just browse our Catalogs, and click on any items that you need and put them into the shopping cart. After you have finished your selection, click on "Checkout" button and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment and PayPal. We accept most major credit cards. You may send your credit card information via phone, live chat or over the Internet.
Delivery Schedule
We process your order right away. We will normally send your order to you within the time frame specified for each item as you place item in your cart. Most of our parts ship out the same day.
Back Orders
Maruyama Parts (especially for older units) are at times subject to backorders. Depending on the part, the backorder may be delayed due to waiting for your part to ship to our distributor from Japan (Maruyama Headquarters). If your part has to be shipped in from Japan the wait could be as long as 60 days. We understand how important it is for you to receive your parts as quickly as possible. If your item is not in stock, we will back order for you. If your order is going to be on extended backorder (longer than 10 business days) you will be notified via Email in 4-5 days if your item is back ordered. Many times we utilize drop shipping from our suppliers to expedite your order shipping out. If your item is on backorder and we are having this drop-shipped to you, we will not be able to cancel your order. We will do our best to get your order out as quickly as possible in these instances. If you have any questions concerning stocking levels please contact our customer service to confirm. Our website does not show stocking levels.
Tax Charges
For orders made from within the United States sales tax will be applied to all in state orders. All other orders are tax free.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Reaching Us
We would love to hear from you. If you need to reach us, please click on our "Contact Us" page for email address and phone numbers.
Superceded Part
At times the OEM supercedes part numbers. A superceded part number is a change by the manufacturer of an existing part number to a new part number which can include multiple parts being included in the new part number. Pricing discrepancies may occur at that time and a representative will notify and confirm the new price and part number change.
Returns
If any part ordered is incorrect due to an error on our behalf, please call us to receive an Return Authorization Number within 30 days of your purchase before shipping it back to us (there is no restocking fee on these items, initial shipping is nonrefundable). Be sure to include a note with name and daytime contact number so we may call you to get the right parts shipped out to you.
If a part is wrong due to a customer mistake, please take note of our limited return policy. We will not accept returns on the following items:
You must call for a Return Authorization before sending back within 30 days of the purchase date. The returned items must be returned in new condition with original packaging. Additional shipping will need to be charged if we need to send out another part. We reserve the right to refuse any return or charge a 20% restocking fee for any return.
We recognize the importance of offering parts look-up for our customers when asked to. We have, and will continue to provide this service at no charge to our customers. Due to the complex nature of performing this service, we can assume no responsibility of any errors made as a direct result of our efforts. With that in mind, all parts returned as a result of parts look-up errors will be at the customers' expense and will be subject to our standard restocking fee.
Please be sure of what you need before ordering anything in this category and contact us if you need clarification.
Product Warranties
All products sold by MaruyamaParts.com have a manufacturer warranty. Please be aware that warranties from defect are provided strictly through the manufacturer. If you believe you have a defective product please contact customer service so we can assist you.
If you have purchased an engine or short block from us and the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty. Please contact customer service to assist you in finding the nearest authorized service center to assist you.
Thank you for shopping with MaruyamaParts.com. Our success depends on you, our satisfied customer.
Thanks for your business!
